HOTEL & RESORT MANAGEMENT

For hotel management enquiries contact: warren.cullum@travelandleisure.com

Talent management & Recruitment

The selection of our hotel and resort staff is a carefully considered process based upon customer-oriented attitudes and each team is guided by highly skilled leaders. Corporate oversight is provided by widely experienced hospitality professionals committed to delivering the best possible interactions with customers and outcomes for properties.

Sales and Marketing

Wyndham Destinations Asia Pacific has strong marketing, sales and distribution systems in place and professionals that are experts in their field. We maximise hotel revenue through globally renowned brands and by nurturing excellent relationships with consumers, travel agents and corporate meeting planners. We utilise a calculated mix of marketing across diverse media platforms, including global advertising, public relations, social media, targeted promotions and digital campaigns.

Revenue Management

Specialists in yield management and revenue strategies, our revenue marketing management team utilises a best in class range of travel distribution platforms for optimum financial results for property owners.

Technical Services

Our expert team can support the architectural, engineering and contracting requirements of developers. We can monitor construction to ensure that environmental and safety standards are met and, if the project in question is a new development, we can provide architectural consultation.

Finance

Our team of qualified and experienced financial professionals can prepare and manage a property’s budget, and assist in delivering great returns for investors.

Human Resources

Our human resources team establishes systems at new properties and helps build a highly skilled team. We onboard staff and offer ongoing training, development and guidance so that properties enjoy favourable financial performance and customers receive the highest standard of service. Our comprehensive staff benefits and award-winning culture makes Wyndham Destinations a leader in attracting and retaining talent.

Property Opening

We take care of pre-opening needs, ensuring properties meet legislative and quality obligations, insurance needs and brand requirements. Our team at the property will be ready to serve guests from the moment the first booking is made.

Information Technology

Wyndham’s IT support team can equip a property with current, efficient technology that meets brand standards and customer expectations from the moment the doors open.

Legal & Compliance

Our highly experienced legal team is able to provide high-level legal guidance or select the best external support.

Procurement

Our procurement team negotiates preferred supplier agreements on behalf of all Wyndham Destinations properties in the region. Using our economies of scale, we can lower costs and provide higher quality products to improve the experience of guests. We have a strong track record of delivering quality at a cost-effective price and improving returns for our development partners.

Global Support Centre

Wyndham Destinations Asia Pacific Philippines serves as a global support centre for multiple business arms. Based in the Clark Freeport Zone in Pampanga, the office contributes to critical business functions such as business administration, HR, payroll, finance, information technology, operations, and brand communications. The operation also focuses on customer-centric expertise.

MIXED-USE DEVELOPMENT

Wyndham’s mixed-use model may include combinations of vacation ownership apartments, hotel rooms, privately-owned apartments and retail in the same development. It presents great synergies and benefits to hoteliers.

Benefits

  • In most cases, Wyndham Destinations Asia Pacific holds equity in the property and therefore contributes towards the running of the hotel or resort. This increases profitability elsewhere in the development, which Wyndham runs as a conventional hotel or resort.
  • Vacation club members pay maintenance levies, which help keep the property running.
  • As an obligation to club members, common spaces and club apartments are refurbished approximately every five years. This regular upkeep has positive flow-on effects for hotel guests.
  • Club inventory achieves close to 90 per cent occupancy year round, providing a boost to on-property food and beverage and retail outlets, while creating multiple streams of revenue
Wyndham Hotels & Resorts has approximately 9,000 hotels and resorts in approximately 95 countries across the world. Formerly part of Wyndham Worldwide, the world’s largest hotel franchisor operates a portfolio of 22 brands.
Its award-winning Wyndham Rewards program has more than 94 million enrolled members and offers them the opportunity to redeem points at thousands of hotels, condominiums and holiday homes around the world.

Wyndham Destinations Asia Pacific’s mixed-use and managed properties leverage the global recognition of the Wyndham Grand, Wyndham, Wyndham Garden, TRYP by Wyndham and Ramada by Wyndham brands.

WYNDHAM REWARDS

Named the number one hotel rewards program by U.S. News & World Report and readers of USA TODAY, Wyndham Rewards® is the world’s most generous rewards program with more than 50,000 hotels, vacation club resorts and vacation rentals worldwide. Designed for the everyday traveller, members earn a guaranteed 1,000 points with every qualified stay and may redeem points for a range of rewards, including free nights at approximately 9,000 hotels or tens of thousands of vacation club resorts and vacation rentals globally through affiliation with Wyndham Destinations and others. Wyndham Rewards has 94 million enrolled members around the globe. Join for free today at www.wyndhamrewards.com. You’ve earned this.®

The Blue Thread

Wyndham Rewards members have opportunities to sample Wyndham Destinations properties through the loyalty program and there are some clear alignments between members and Wyndham Destinations’ new vacation owners. These include similar affluence, levels of home ownership and age, making Wyndham Rewards members a potential target market for vacation ownership. Wyndham Destinations and its products are also promoted to hotel and resort guests through other ‘blue thread’ opportunities that exist through a partnership with Wyndham Hotels & Resorts. These include the 94-million-member database for Wyndham Rewards; the Wyndham contact centre, which receives about 11 million calls a year; and through in-hotel marketing at Wyndham Hotels & Resorts properties
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